Shipping policy
Shipping Policy
aFilter ships Hot Shot’s Secret and Frantz Filters products Australia-wide from our warehouse in Toowoomba, Queensland.
Processing times
Orders are usually dispatched within 1–2 business days. You’ll receive an email with tracking details when your order ships.
Shipping options and costs (Australia)
We ship with Australia Post. Shipping costs are calculated at checkout based on your order’s weight and delivery address.
- Parcel Post: usually 2–8 business days after dispatch, depending on your location
- Express Post: usually 1–3 business days after dispatch to most metro areas
Delivery times are estimates from Australia Post and may be longer for rural and remote areas, or during peak periods.
Orders over 22 kg are sent by freight. Please email us for a quote and we'll send you an invoice to pay online.
New Zealand
We ship to New Zealand with Australia Post International. Shipping costs are calculated at checkout. Some products can’t be sent internationally due to shipping restrictions; we’ll contact you if your order is affected. Any import duties or taxes charged in New Zealand are the customer’s responsibility.
PO Boxes
We can deliver to PO Boxes.
Incorrect addresses
Please check your delivery address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange re-delivery, and extra postage may apply.
Lost or damaged parcels
If your tracking hasn’t updated for several business days, or your order arrives damaged, please contact us as soon as possible with your order number and photos. We’ll work with Australia Post to resolve it and arrange a replacement or refund where needed. See our Return and Refund Policy for more information.
Contact us
aFilter, PO Box 7086, Toowoomba QLD 4350
Email: info@afilter.au
Phone: +61 7 4646 4954