Refund policy
Return and Refund Policy
aFilter is the official Australian distributor of Hot Shot’s Secret and Frantz Filters products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.
Change of mind
We are not required to provide a refund or replacement if you change your mind, for example if you ordered the wrong product, no longer need it, or found it cheaper elsewhere. If you are unsure which product or filter kit suits your vehicle, please contact us before ordering and we’ll help you choose.
If your item has a major problem
You can choose a refund or a replacement if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying it if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. Refunds for a major problem are for the full amount you paid.
If your item has a minor problem
If the problem is not major, we will repair or fix it free of charge within a reasonable time. If we don’t fix it within a reasonable time, you can choose a refund or replacement.
Damaged or incorrect items
If your order arrives damaged, leaking, or is not what you ordered, please contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or refund.
How to make a return
- Email info@afilter.au or call +61 7 4646 4954 with your order number and a description of the problem. Photos help us resolve it faster.
- We will confirm the next steps and, if a return is needed, provide return instructions.
- Please don’t send items back without contacting us first, so we can track your return.
You don’t need the original packaging to make a claim, but please keep your proof of purchase, such as your order confirmation email.
Return postage
If an item is faulty or we sent the wrong item, we will cover reasonable return postage costs. For larger or heavier items, we will arrange collection at our cost.
Refunds
Once we receive and assess your return, we will let you know the outcome. Approved refunds are paid to your original payment method, usually within 5–10 business days depending on your bank.
When the guarantees may not apply
Under the Australian Consumer Law, you may not be entitled to a remedy if the problem was caused by misuse, abnormal use, or not following the product directions or installation instructions, or if you knew about the problem before you bought the item.
Contact us
aFilter, PO Box 7086, Toowoomba QLD 4350
Email: info@afilter.au
Phone: +61 7 4646 4954